ClaraHeart | ClaraWell – For Allied Health

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Healthcare often overlooks how care feels, not just what it does.

This short survey helps ClaraWell learn from allied health professionals directly so we can build an intelligence that listens with empathy.

Your perspective helps shape how ClaraWell understands collaboration and compassion across all areas of care.

Just 12 quick questions, designed to take 2 minutes or less.

Most questions allow you to select more than one answer, and there are no right or wrong choices.

Responses are anonymous and securely processed on HIPAA-compliant Microsoft Azure servers operated by ClaraWell Health Inc.

Which role best describes you?

Pick the role closest to your work, this helps us understand your perspective.

Choose one of the following answers

Physiotherapist
Occupational Therapist
Pharmacist
Dietitian
Social Worker
Speech-Language Pathologist
Health Administrator
Other allied health professional

When supporting patients, which sources of information do you most often rely on?

Select all the sources you rely on when forming a complete picture of a patient.

Select all that apply

Direct patient conversations
Test results or reports
Notes from doctors or nurses
Family or caregiver input
Patient-reported data (logs, apps, self-checks)
Team discussions or case conferences

When patients are unwell, what kinds of support do you most often provide?

Think about the forms of support you provide when patients are struggling.

Select all that apply

Clear guidance for daily activities or treatment
Emotional reassurance
Encouragement to rest or pace themselves
Comforting presence
Helping coordinate care across the team
Checking in on practical or social needs

When patients are stable or improving, what helps keep them that way?

Think about how you help patients stay well, not just recover.

Select all that apply

Encouraging healthy routines
Preventive guidance
Respecting their independence
Celebrating progress
Coordinating with families or caregivers

Beyond clinical tasks, what kind of support do you most often provide?

Think about how your role contributes to overall wellbeing.

Select all that apply

Motivation or encouragement
Gentle reminders about adherence
Lifestyle guidance (diet, exercise, sleep)
Emotional support when they worry
Respecting space when needed

When patients struggle, what kind of response do you most often use?

Pick the style you most naturally use when supporting patients.

Choose one of the following answers

“Do this next…” (clear instructions)
“I hear you, take it easy.” (gentle reassurance)
“You’ve got this, you’ll get through it.” (encouragement)
“I’m here if you just want to talk.” (listening)

At what times do patients most need you to check in?

Select all times that feel important, not just one.

Select all that apply

Before an appointment
After receiving results or instructions
When symptoms flare
During transitions (discharge, referral, service change)
When they feel anxious or isolated

Which of these tones feels closer to the support you usually give patients?

Which of these tones feels most aligned with how you interact with patients?

Choose one of the following answers

“I’m here to listen, take your time.”
“I understand, let’s find a solution together.”
“Step by step, you’ll get through this.”

Which things have you said that help patients feel cared for?

Select all the phrases you’ve used that made patients feel supported.

Select all that apply

“I hear you, that must be difficult.”
“You’re not alone in this.”
“I’m proud of the progress you’ve made.”
“Let’s take this one step at a time.”

Which things have you heard said to patients that felt cold or dismissive?

Select any phrases you’ve heard that felt dismissive to patients.

Select all that apply

“It’s all in your head.”
“Other patients have it worse.”
“Nothing you’re doing will really change this.”
“You’ll just have to live with it.”

Which challenges of allied health empathy do you wish more people understood?

Think about the parts of your work that are rarely seen or valued.

Select all that apply

Time pressure makes it difficult
System gaps or handovers affect patients
Emotional labor takes real energy
Balancing empathy with technical accuracy is difficult
Not being listened to within the system is exhausting

What makes you feel most trusted and understood by patients?

When do you most feel, yes, this patient really trusts me?

Choose one of the following answers

They follow your guidance
They share openly about their struggles
They ask thoughtful questions
They show appreciation for your role
Their families or caregivers support the plan

Thank you for sharing your perspective with ClaraWell.
Every response helps us learn how to care with empathy.

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