ClaraHeart | ClaraWell

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Healthcare often overlooks how care feels, not just what it does.

This short survey helps ClaraWell learn from physicians directly so we can build an intelligence that listens with empathy.

Physicians balance science and humanity, and your insights help ClaraWell understand the realities and emotional dimensions of clinical care.

Just 13 quick questions, designed to take 2 minutes or less.

Most questions allow you to select more than one answer, and there are no right or wrong choices.

Responses are anonymous and securely processed on HIPAA-compliant Microsoft Azure servers operated by ClaraWell Health Inc.

Overall, how are you feeling about the human side of your work today?

Think about your emotional energy and connection with patients, not just the workload.

Choose one of the following answers

Very good
Okay
Tired
Worried
Struggling

Which sources do you rely on when understanding a patient’s situation?

Select all the sources you rely on when forming a full picture of a patient.

Select all that apply

Patient conversation in clinic
Test results or imaging
Nursing or allied health input
Family or caregiver context
Patient-reported data between visits (logs, apps, notes)
Clinical guidelines or protocols

When patients are struggling, what forms of support do you most often provide?

Think about what you naturally do for patients in distress.

Select all that apply

Clear treatment plan
Reassurance or encouragement
Practical next steps
Exploring emotional concerns
Involving the wider team

When patients are stable or improving, what helps keep them that way?

Think about how you support ongoing stability, not just acute needs.

Select all that apply

Reinforcing routines and adherence
Preventive care reminders
Celebrating progress
Encouraging independence
Coordinating with family or team

Between appointments, which forms of continuity matter most for your patients?

Think about what continuity means from your perspective as a physician.

Select all that apply

Consistent follow-up scheduling
Reliable handovers across providers
Access to results or updates
Involvement of families or caregivers
Having a trusted point of contact

When patients struggle, which style best matches your usual approach?

Pick the style that feels closest to your real communication with patients.

Choose one of the following answers

“Here’s what to do next…” (clear instructions)
“I hear you, take it easy.” (gentle reassurance)
“You’ll get through this step by step.” (encouragement)
“Tell me what’s on your mind.” (listening)

At what times do patients most need you to check in?

Select all times that feel important, not just one.

Select all that apply

Before an appointment
After test results
When symptoms flare
During treatment changes
When they feel anxious or isolated

Which tone feels closer to the support you usually provide?

Which of these tones feels most aligned with how you interact with patients?

Choose one of the following answers

“I’m here to listen, take your time.”
“I understand, let’s find a solution together.”
“Step by step, you’ll get through this.”

Which things have you said that help patients feel cared for?

Select all the phrases you’ve used that made patients feel supported.

Select all that apply

“I hear you, that must be difficult.”
“You’re not alone in this.”
“I’m proud of the progress you’ve made.”
“Let’s take this one step at a time.”

What’s something you’ve heard said to patients that felt cold or dismissive?

Select all that apply

“It’s all in your head.”
“Other patients have it worse.”
“That’s normal for your age.”
“You’ll just have to live with it.”

What makes it most difficult to show empathy in your role?

Think about the real-world challenges that make empathy harder.

Select all that apply

Time pressure and scheduling
Documentation and system demands
Emotional fatigue or burnout
Unclear patient communication
Conflicts within the care team

When patients share information between visits (logs, notes, apps), what’s most helpful?

Which kinds of patient-reported data could help you most?

Select all that apply

Symptom patterns over time
Medication adherence
Sleep, diet, or activity changes
Emotional well-being notes
Context from family or caregivers

What makes you feel most trusted and understood by patients?

When do you most feel, yes, this patient really trusts me?

Choose one of the following answers

They follow the plan
They ask thoughtful questions
They share openly about struggles
They show appreciation for your role
Their families or caregivers support the plan

Thank you for sharing your perspective with ClaraWell.
Every response helps us learn how to care with empathy.

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