ClaraHeart | ClaraWell – For Patients

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Healthcare often overlooks how care feels, not just what it does.

This short survey helps ClaraWell learn from patients directly so we can build an intelligence that listens with empathy.

We are all patients at some point in our lives, and your experiences help shape how ClaraWell understands compassion, trust, and healing.

Just 12 quick questions, designed to take 2 minutes or less.

Most questions allow you to select more than one answer, and there are no right or wrong choices.

Responses are anonymous and securely processed on HIPAA-compliant Microsoft Azure servers operated by ClaraWell Health Inc.

Overall, how are you feeling about your health today?

Take a moment, how does your body and mind feel right now?

Choose one of the following answers

😀 Very good
🙂 Okay
😐 Tired
😟 Worried
😞 Struggling

When you have questions about your health or wellness, where do you usually look for answers?

Think about where you usually turn for answers or support.

Select all that apply

Google or online search
Reddit
Other online communities
Family or friends
Healthcare professional (doctor, nurse, pharmacist)
ChatGPT or other AI assistants
I usually wait it out or don’t search
Other

When you’re feeling unwell, what support do you value most?

When you’re not at your best, what kind of care feels right?

Select all that apply

Quick access to answers
Someone checking in on me
Encouragement to rest
Clear next steps for what to do
Comforting words or reassurance
Access to treatment or medication quickly

When you’re feeling well, what helps you stay that way?

When things are steady, what helps you keep that balance?

Select all that apply

Encouragement to maintain routines
Preventive health tips (medical)
Lifestyle reminders (diet, sleep, activity)
Gentle check-ins
Being left alone or peace of mind
Celebrating progress or achievements

When it comes to your everyday wellbeing like sleep, stress, or energy, what kind of support would help you most?

What kind of support helps your daily wellbeing most?
Think about sleep, energy, and stress - the small things that make a difference.

Select all that apply

Gentle reminders or nudges
Motivation or encouragement
Tips for balance such as sleep, nutrition, activity
Space or not being bothered
Celebrating small wins

When you’re not feeling well, what kind of response helps you most?

Choose one of the following answers

“Do this next…” (clear instructions)
“I hear you, take it easy.” (gentle reassurance)
“You’ve got this, you’ll get through it.” (encouragement)
“I’m here if you just want to talk.” (listening)

At what times do you most appreciate someone checking in on you?

Think about the times when a check-in feels most helpful to you.

Select all that apply

Before a medical appointment or procedure
Right after receiving results
A few days after results, to see how I’m coping
When symptoms flare up
When starting or changing a treatment or medication
At night or when I feel alone
On regular days, just to know someone cares

Which response feels better to you, coming from a healthcare professional?

Which of these tones feels closer to the support you’d want from a healthcare professional?

Choose one of the following answers

“I’m here to listen, take your time.”
“I understand, let’s find a solution together.”
"Step by step, you’ll get through this."

Has a healthcare professional ever said any of these to you?

Sometimes the right words make a big difference. Have you ever heard any of these from a healthcare professional?

Select all that apply

“I hear you, that must be difficult.”
“You’re not alone in this.”
“I’m proud of the progress you’ve made.”
“Let’s take this one step at a time.”

Has a healthcare professional ever said any of these to you?

Sometimes words can feel cold or dismissive. Have you ever heard any of these from a healthcare professional?

Select all that apply

“It’s all in your head.”
“Other patients have it worse.”
“Nothing you’re doing will really change this.”
“You’ll just have to live with it.”

What’s one thing about your health journey you wish more people understood?

What part of your health story do others often miss?

Select all that apply

Fatigue isn’t the same as laziness
Anxiety or stress can be invisible but real
Managing symptoms takes constant effort
Not being listened to is exhausting

What makes you feel most understood by a health professional?

When do you most feel, yes, they really understand me?

Select all that apply

They take time to listen
They explain things clearly
They remember details about me
They ask questions about my concerns
They follow up afterwards

Thank you for sharing your perspective with ClaraWell.
Every response helps us learn how to care with empathy.

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